Research shows that on average 911 is accidentally "butt dialed" 40% of the time in San Francisco. Mobile phones are required to be able to dial 911 without unlocking the screen, and with so many people walking around with their phone in their back pocket, front pocket, or even in a purse, 911 can easily be accidentally dialed. This is a huge pain for dispatchers because they must stay on the line listening to silence or background noise without knowing if it is a credible emergency. On top of that if the call is disconnected they must take additional time to call the person back, it's time being taken away that could have been used for real emergencies.
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